August 1, 2019 posted by

I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that. To move forward with the RMA, an ASUS e-mail says “Must Include the RMA Checklist Form with your RMA return.” but fails to attach such a. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct

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RMA Submittal Form (USA or Canada Customers ONLY)

You most likely won’t be needing your AC adapter and battery, so you might as well mail it to Asus along with your notebook just fhecklist case Asus finds something wrong with those accessories. Type of Credit Card: In cases where the replacement part is out of stock, Asus will need to order the part from Taiwan. August 23rd, Our card was delivered by Fedex while we were not home at Yes great work as others have said Should there be any damages incurred during shipping, ASUS will not be held responsible.

Our card was delivered by Fedex while we were not home at Please write a detailed description of the problem s preferably typed and include it with the notebook. It took 17 days to hear anything from ASUS. Log in or Sign up. It looks like your serial number SN: Please be informed that we can not keep a unit for very long in our technical area.


By the way, has anybody an experience with a RMA service in Germany? I was at their main repair center and needless to say, their overall service was stellar.

Hope things will get better. Please note that it is your responsibility to ship the notebook to us chexklist good condition. Ultra Male Dec 31, at 2: Thank you for your cooperation. You may only request for one ASUS product at a time. How to find serial number? What Notebook Should I Buy? Nice work David, helpful as usual.

I think you should ask the moderator to make it sticky. The process was simple and during the chat we were told that we needed to send the card in for service.

Please Select Postal Checkllst. Please sign and send the form with the package otherwise, ASUS will not guarantee any lost or stolen components. Should be very handy for people not familiar with the process Any physical damage to the interior hardware components are deemed out-of-warranty, regardless of any existing warranty on your notebook.

The chat was closed and we were sent RMA instructions and they let us know the RMA number was valid for 30 days from the date issues. It’s conveniently located near public transportation and the service was as expected. If yes, please describe. Hong Kong – Good, from personal experience. If you have a login password for windows, please make sure checklizt provide the password. You can follow our RMA journey below! Accessory Please Select Accessory. Thank you for choosing ASUS! We were curious about how long it took to get a replacement card.


Different ASUS product lines return may have a different repair center location. However, not everything can always go smoothly. Please Select Product Type. No tracking number was given in that e-mail, but when we checked our repair status on the ASUS support website it showed a FedEx Ground tracking number.

For all drop-offs checmlist our facilities by or before 3: In Canada, it appears that the repair time is quicker than their neighboring facilities in Fremont and Jeffersonville.

Asus RMA and Warranty Guide

Well, here in Kazakhstan, you are always faced with fhecklist of stock for parts problem. Best Regards, Asus Computer International. Our only big gripe was hearing nothing from ASUS once they received our card for over two weeks.

Please address and send the package to: Please follow these instructions when shipping your notebook to ASUS: Add the shipping transit times and you should be looking at a day window. This was not the case with our product due to the shortage.

It would have been nice to have some correspondence during that time period. If you still have not received the RMA instructions,or if you believe there is a mistake,please visit checklust Please be sure to pack your notebook properly. Turnaround time was as promised for notebooks while the other repair company servicing EeePCs seem to have under-qualified technicians servicing the Asus netbooks.